Vacancies
****Please note for all vacancies: We do not employ staff who are registered as patients. If employment is offered it is on the condition that the member of staff registers with another GP practice.*
Patient Services Administrator
Due to expansion of our team, Park Practice GP surgery is looking to recruit two full-time/part-time Patient Services Administrators to work as part of our excellent and well-established team at Park Practice. Part-time applicants will need to advise on their application what hours they are looking for or we will assume that they are applying for a full-time position. The right person/people will have the skills and ability to work in a busy and demanding environment, with excellent communication and interpersonal skills. The majority of the work will be telephone-based, which will require the successful applicant to deal with high call volumes whilst maintaining a professional and caring manner.
We are a friendly and busy training practice delivering care at our modern, purpose-built premises in Eastbourne. The ideal candidate will have comprehensive IT knowledge and at least 2 years’ experience is a Receptionist / Customer Service role. Experience of working in a GP practice or a medical environment would be an advantage but most importantly, we are looking for enthusiasm and the ability to projective a positive and friendly image to patients and visitors at the practice.
Your role as a Patient Services Administrator will require you to be the face of the practice. You will work in a very fast-paced environment and the role will include answering the telephones, manning the reception desk, processing prescriptions, dealing with queries or carrying out administrative tasks.
Key responsibilities include:
- Answering/forwarding incoming calls
- Handling and answering enquiries accurately and completely without dispensing advice, breaching patient confidentiality or making medical judgements
- Effectively care-navigate to book appointments for patients in accordance with the practice triage system
- Dealing with patient queries
- Checking patients in for appointments
- Dealing with payments from patients
- Processing prescriptions and dealing with prescription queries
- Be aware of and abide by practice protocols and policies
- Verify new patient registrations
- Book recalls as advised by clinical staff
- Keep reception area clean and tidy
Skills required:
- Strong communicator
- Excellent team working
- Organised and diligent
- Punctual
- Confident and responsible
- Excellent customer service skills
- Ability to prioritise and organise a busy day
- Calm and pleasant manner
- Resilience
Our hours of business are 8.30am-6.00pm Monday – Friday. We also open 6.00pm-8.00pm on a Monday and Wednesday. The successful applicant will be expected to work one of these evenings as part of their contracted hours.
Starting salary for this role will be £12.21 per hour for applicants aged 21 and above.
Starting salary for this role will be £10.00 per hour for applicants aged 18-20.
Please note that interviews for this position will take place via video call / telephone on Wednesday 26th March.
Please apply with CV to: admin.parkpractice@nhs.net. If you are applying for part-time hours, please advise hours that you are available to work.
We respectfully request that recruitment agencies do not contact us regarding this vacancy.
The above information is available in large font on request.
We reserve the right to close this advertisement early if we receive a high number of suitable applications or should our circumstances change. Due to the historic large number of applications, we will not be able to reply to unsuccessful candidates; if you have not heard from us within two weeks of the closing date, please consider your application unsuccessful.
Moving to Eastbourne?
GP Partner/salaried, Practice Nurse, HCA, Phlebotomist, Secretary, Clinical Summariser, Administrator or other General Practice staff: we may not always have an immediate vacancy but please email us first if you are moving to the area on admin.parkpractice@nhs.net FAO: Kelly Flynn.