****Please note for all vacancies: We do not employ staff who are registered as patients. If employment is offered it is on the condition that the member of staff registers with another GP practice.*


Patient Services Administrator (full-time)

Due to expansion of our team, Park Practice GP surgery is looking to recruit two full-time Patient Services Administrators to work as part of our excellent and well-established team. We are a friendly and busy training practice delivering care at our modern, purpose-built premises in Eastbourne. The ideal candidates will have good IT knowledge and at least 2 years’ experience in a Receptionist / Customer Service role.

Your role as a Patient Services Administrator in our Patient Services team will require you to be the face of the practice. You will work in a very fast-paced environment manning the reception desk, answering the telephones, processing prescriptions, dealing with queries or carrying out administrative tasks.

Key responsibilities of a Patient Services Administrator include:

  • Care navigation in order to signpost effectively
  • Booking appointments for patients
  • Checking patients in and out of GP appointments
  • Answering/forwarding incoming calls
  • Dealing with patient queries
  • Dealing with payments from patients
  • Processing prescriptions and dealing with prescription queries
  • Being aware of protocols and policies
  • Handling and answering enquiries accurately and completely without dispensing advice, breaching patient confidentiality or making medical judgements
  • Registering new patients
  • Keep reception area clean and tidy

Skills required:

  • Strong communicator
  • Organised and diligent
  • Punctual
  • Confident and responsible
  • Excellent face to face customer service skills
  • Good telephone manner
  • Ability to prioritise and organise a busy day
  • Calm and pleasant manner

Our hours of business are 8.30am-6.00pm Monday – Friday. We also open 6.00pm-8.00pm on a Monday and Wednesday. The successful applicant will be expected to work one of these evenings as part of their contracted hours.

Salary from 1st April will be £11.44/hour.

We respectfully request that recruitment agencies do not contact us regarding this vacancy.

Job description and person specification can be found at

The above information is available in large font on request.

We reserve the right to close this advertisement early if we receive a high number of suitable applications or should our circumstances change. Due to the historic large number of applications, we will not be able to reply to unsuccessful candidates; if you have not heard from us within two weeks of the closing date, please consider your application unsuccessful.


Person specification

Job description


Moving to Eastbourne?

GP Partner/salaried, Practice Nurse, HCA, Phlebotomist, Secretary, Clinical Summariser, Administrator or other General Practice staff: we may not always have an immediate vacancy but please email us first if you are moving to the area on FAO: Kelly Flynn.

Job Applicant Privacy Notice

Job Applicant Privacy Notice