Please note that all calls are recorded for training and monitoring purposes.

• Option 1 -  Appointments - 08.30am - 13.00pm and 14.00pm - 18.00pm
• Option 2 -  Results - 14.15pm - 17.30pm
• Option 3 -  Prescription Line - 09.30am - 12.00pm  and 15.00pm - 17.30pm 

*Please note: The phones will be switched over at 6.00pm each evening to the out of hours service.

Our front doors open at 8.00am to accommodate any early appointments; please note that you will need to use the self check-in machine as reception does not open until 8.30am.

Due to antisocial behaviour and criminal damage in and around Park Practice, for patient and staff safety we will only be opening the side gate to Park Practice between 8am and 6pm. Outside of these times, entry to Park Practice will be through the main entrance. The main gates to the car park will also be locked outside of surgery hours. We apologise for any inconvenience this may cause. 

Disabled Access

We make every effort to make the surgery accessible for disabled patients. There is access through the main door and we have a wheelchair available for use in surgery.

Hearing Difficulties

If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room. Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance.

If you need a doctor urgently for a condition that cannot wait until surgery re-opens, please telephone NHS 111.

Please do not go to the Accident and Emergency at hospital unless it is a genuine accident or emergency. If you are in doubt, NHS 111 can give advice on many things which may save a call to the doctor or an unnecessary trip to the hospital. 

Out of hours is commissioned by NHS East Sussex Downs & Weald PCT. Out of hours service is provided by South East Health (tel: ) as follows:  

• Monday to Friday, 18:00 – 08:00 
• From 18:00 Friday to 08:00 Monday 

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.