Click here to access the full patient guide for our new triage system. 

In June, we are changing the way appointments are booked at the practice.

We are moving to what is called a Total Triage model. This means that patients will complete an online request form, which means you will no longer need to phone the practice at 8am or queue for an appointment at the reception desk. Of course, if you are not able to complete the short form online you are still able to call the practice or come in and we can help you complete the form. All requests will be triaged by our team to ensure those with the most urgent medical need will be prioritised, which is a change from the current first-come, first-served model. This ensures we can provide safe and effective care to all of our patients.

We know that the current system, with the early morning rush to contact us, can be stressful and frustrating for patients and staff. Demand for GP services has increased significantly across the NHS, and there have been national changes in how practices are expected to manage appointments. We are adapting how we work to continue providing safe and effective care.

We understand that this new system may feel different, and you may have questions about how it will affect you and your family. We hope the information below will help explain how it works and what to expect.

Why are we changing to total triage?

We are introducing this system to make it easier and fairer for all patients to access care. This means:

• You no longer need to call at 8am to try and get a same-day appointment as all requests will be managed based on medical need rather than the current first-come, first-served system
• Every request is reviewed by a trained team, including clinicians, so you are directed to the most appropriate care first time
• Urgent problems are prioritised and dealt with as quickly as possible
• Many issues can be managed without needing to attend the surgery
• You may be offered advice, a prescription, a telephone consultation, or an appointment depending on your needs.

You may not always be offered an appointment with a GP, as another healthcare professional may be more appropriate for your needs. This helps ensure you are seen by the right person as quickly as possible.

If you would prefer to see a specific clinician, you can include this on the form. We will always try to take this into account, particularly for ongoing problems, although this may not always be possible.

This approach helps us make the best use of our clinical team and improves access for all patients.