Covid spring booster programme

 For the latest information, please look under the Covid 19 Latest information section located on the right hand side.

25.02.22 - a text was sent out by Park Practice today; we confirm this is genuine.

Following the recent announcement from the Government, we would like to advise that nothing has changed with regards to healthcare settings. Therefore, we are asking all patients to continue with the measures already in place – please wear a face covering (unless medically exempt), hand sanitize and socially distance. We also ask that patients do not come to the surgery if testing positive for Covid in order to keep all patients and staff as safe as possible. Thank you for your understanding. Park Practice


09.11.21 - we have received reports from Patient Access users and people who have never registered for the service that they have received Covid passport emails purporting to be from Patient Access.  We have received the following advice from Patient Access:

We advise users of Patient Access to check the name and email address of the sender, all emails from Patient Access will come via an email address that ends in We advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page. You can find more information and guidance on our information security page here:  

We strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.  

Email addresses used to register for Patient Access account are secure. We do not share any data and no data is ever saved or stored on any device you use to access Patient Access.

Our latest Newsletter is now available in the latest news section

Social Media Policy - Please click the Icon below

Park Practice Patient Social Media Policy

Park Practice is now a "Parkrun Practice". Full details of where and when the runs take place can be found on:

Park Practice is now an Armed Forces Veteran friendly accredited GP practice. More information can be found on:

Fourteen Fish - Health professionals can use our system to perform and record remote video and telephone consultations for the purposes of their training. 

How is the patient consented?

For consultations performed via the FourteenFish system, consent for recording is obtained on your behalf by our system. Because of this, you do not need to get further consent from the patient. The proof that they consented will be recorded in the audit log for the consultation. The patient does not need to consent for the consultation to proceed. Once the consultation has finished, the clinician will then be able to see whether the patient gave consent. If the patient did not consent to recording, no part of the consultation will have been recorded.

Telephone calls

When a clinician performs a recorded phone call with a patient, the patient is played a recorded message as soon as they pick up...

Your doctor would like your permission to record this consultation for training and assessment purposes. If you're ok with that, press 1. To carry on without the call being recorded, press 2. For more information please visit

Although this is pretty standard practice, some patients may not be familiar with the concept of pressing numbers on a phone keypad to make choices during a phone call. Or they may not know how to activate the keypad on their mobile phone.  If they don't enter 1 or 2 after five seconds then we ask them again, but this time they can say Yes or No to answer the question verbally. 

Sorry, we couldn't detect your response. Please say "yes" if you are ok with the call being recorded, or say "no" to carry on without any recording.

We then interpret the response using speech recognition. Because we are not trying to interpret complex sentences with speech recognition, this is quite accurate. If we aren't certain whether the patient said "yes" or "no" then we ask them again.

Follow-up message

For phone consultations where the patient was on a mobile phone, the patient will receive an automated follow-up text message from FourteenFish if they consented to recording. The patient is thanked and given a link to where they can find out exactly how the recording might be used.

What if the patient consents and later changes their mind?

Patients are advised to get in touch with the GP practice and you should inform the health professional concerned. The health professional can log in to their FourteenFish account and delete the recording. 

Who can access the recording?

The health professional can share the call with their supervisor to get educational feedback. For any user of FourteenFish who is accessing the call areas they have to authenticate using Two-Factor authentication (a password and also a verification code which is sent to their mobile).

How are patient phone numbers stored?

If the patient consents to recording, we temporarily store the patient's phone number so that we can send them the follow-up message described above after the consultation has finished. Once they have been sent the follow-up message, we immediately run their phone number through a one-way encryption process called a cryptographic hash. This is a secure process whereby the phone number gets encrypted in a way that is not reversible, meaning that even we can't get the phone number back even if we wanted to. However, this hashing process still allows us to fulfil any requests by patients under GDPR legislation, because if the patient were to tell us their phone number then we can run it through the same one-way encryption process and see if we have any consultations that match the encrypted phone number. When the consultation recording is deleted, the hash of the phone number is also deleted. If the patient does not consent to recording then their phone number, then we also immediately delete their number from our system since we don't need to send them a follow-up message, and there would not be a recording made of the call.

How will the recordings be stored?

The recordings are securely encrypted and stored on servers located in the UK. We use AES-256 encryption which is one of the strongest mechanisms available. We ensure that all data to and from our system is encrypted using TLS 1.2 which prevents anyone reading or tampering with the data while it is in transit. FourteenFish is ISO 27001 certified and audited by the British Assessment Bureau on an annual basis. This means that someone impartial and outside of our organisation evaluates our security management procedures. Any attachments uploaded as evidence of patient consent will be stored using the same encryption methods and security standards as the consultation recording. All recording recordings will be deleted after 6 months. The audit trail of the consultation and any evidence of consent from the patient will remain.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website