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9 Broadwater Way Eastbourne, BN22 9PQTel: 01323 502200
Park Practice Patient Social Media Policy
Park Practice is now an Armed Forces Veteran friendly accredited GP practice. More information can be found on: https://www.sussexarmedforcesnetwork.nhs.uk/veteranreservists/
Due to an unprecedented amount of staff absence and a surge in demand on prescription service, we are only able to deal with urgent prescription enquiries on the phone.
Please allow a minimum of 4 days from when you submitted the request before checking with the pharmacy and surgery. Pharmacies are also struggling under the pressure of the amount of prescriptions they are receiving and therefore prescriptions are taking longer to process.
**Please note that prescription requests will be filed in the surgery/won't be processed until the week that it is due, even if we receive the request early**
Following the text message sent on 30.03.2020, please be aware that there are 4 ways you can order your prescription.
1: Using the NHS or Patient Access App.
3: Through your Pharmacist if this has been previously arranged with them.
4: By paper request through the practice post box. Please only put in a paper request if you are unable to submit a request any other way. This is to help us protect staff and patients from Covid-19.
If your medication is out of stock, or you are looking for a home delivery, you will need to ring around pharmacies in the area - we are unable to do this on your behalf. Please find a list of local pharmacies below:
Thank you for your continued co-operation and understanding in allowing us to provide the best care and support possible to all of our patients.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
We do not accept telephone requests for repeat prescriptions.
You can put your request in writing and deliver it to the surgery.
You can complete a form at the reception desk.
You can ask your pharmacy to request your medication.
If you are aged over 16 years old and you are registered for Online Services (Patient Access or the NHS app) you can order your medication online. Please see below for how to sign up for this service.
Please always allow 4 working days between requesting the script and collecting it; please allow 5 working days if the script is being sent to a pharmacy.
We can arrange for prescriptions to be sent directly to most pharmacies in the area and if you want your medication delivered you need to contact the pharmacy direct to enquire if they offer this service.
The NHS App
You can download the new NHS App if you are aged 16+ and once registered this will allow you to order prescriptions and book an appointment at any time using your smart phone.
For more information and to download the app please Click Here Alternatively please follow this link to register using a desktop or tablet.
Patients on repeat medication will be regularly reviewed. If you are sent a letter to attend for a review or to undertake blood tests, please ensure that you book your appointment to avoid unnecessary delays to further prescriptions.
If you are leaving the country for more than 3 months, you will need to register with a local doctor for your continuing medical needs.
GPs are not required by their Terms of Service to provide prescriptions for the treatment of a condition that is not present and may arise while the patient is abroad. Persons who have left the UK, or who are intending to leave the UK, for more than 3 months are not normally allowed to continue to be registered with a practice.
The NHS accepts responsibility for supplying ongoing medication for temporary periods abroad of up to 3 months. If a person is going to be abroad for more than three months then all that the patient is entitled to at NHS expense is a sufficient supply of his/her regular medication in order to get to their destination, where they should then find an alternative supply of that medication.
For more information regarding the rules with taking medication abroad please click: https://www.nhs.uk/common-health-questions/medicines/can-i-take-my-medicine-abroad/
Fourteen Fish - Health professionals can use our system to perform and record remote video and telephone consultations for the purposes of their training.
How is the patient consented?
For consultations performed via the FourteenFish system, consent for recording is obtained on your behalf by our system. Because of this, you do not need to get further consent from the patient. The proof that they consented will be recorded in the audit log for the consultation. The patient does not need to consent for the consultation to proceed. Once the consultation has finished, the clinician will then be able to see whether the patient gave consent. If the patient did not consent to recording, no part of the consultation will have been recorded.
When a clinician performs a recorded phone call with a patient, the patient is played a recorded message as soon as they pick up...
Your doctor would like your permission to record this consultation for training and assessment purposes. If you're ok with that, press 1. To carry on without the call being recorded, press 2. For more information please visit fourteenfish.com/recording
Although this is pretty standard practice, some patients may not be familiar with the concept of pressing numbers on a phone keypad to make choices during a phone call. Or they may not know how to activate the keypad on their mobile phone. If they don't enter 1 or 2 after five seconds then we ask them again, but this time they can say Yes or No to answer the question verbally.
Sorry, we couldn't detect your response. Please say "yes" if you are ok with the call being recorded, or say "no" to carry on without any recording.
We then interpret the response using speech recognition. Because we are not trying to interpret complex sentences with speech recognition, this is quite accurate. If we aren't certain whether the patient said "yes" or "no" then we ask them again.
For phone consultations where the patient was on a mobile phone, the patient will receive an automated follow-up text message from FourteenFish if they consented to recording. The patient is thanked and given a link to www.fourteenfish.com/recording where they can find out exactly how the recording might be used.
What if the patient consents and later changes their mind?
Patients are advised to get in touch with the GP practice and you should inform the health professional concerned. The health professional can log in to their FourteenFish account and delete the recording.
Who can access the recording?
The health professional can share the call with their supervisor to get educational feedback. For any user of FourteenFish who is accessing the call areas they have to authenticate using Two-Factor authentication (a password and also a verification code which is sent to their mobile).
How are patient phone numbers stored?
If the patient consents to recording, we temporarily store the patient's phone number so that we can send them the follow-up message described above after the consultation has finished. Once they have been sent the follow-up message, we immediately run their phone number through a one-way encryption process called a cryptographic hash. This is a secure process whereby the phone number gets encrypted in a way that is not reversible, meaning that even we can't get the phone number back even if we wanted to. However, this hashing process still allows us to fulfil any requests by patients under GDPR legislation, because if the patient were to tell us their phone number then we can run it through the same one-way encryption process and see if we have any consultations that match the encrypted phone number. When the consultation recording is deleted, the hash of the phone number is also deleted. If the patient does not consent to recording then their phone number, then we also immediately delete their number from our system since we don't need to send them a follow-up message, and there would not be a recording made of the call.
How will the recordings be stored?
The recordings are securely encrypted and stored on servers located in the UK. We use AES-256 encryption which is one of the strongest mechanisms available. We ensure that all data to and from our system is encrypted using TLS 1.2 which prevents anyone reading or tampering with the data while it is in transit. FourteenFish is ISO 27001 certified and audited by the British Assessment Bureau on an annual basis. This means that someone impartial and outside of our organisation evaluates our security management procedures. Any attachments uploaded as evidence of patient consent will be stored using the same encryption methods and security standards as the consultation recording. All recording recordings will be deleted after 6 months. The audit trail of the consultation and any evidence of consent from the patient will remain.