Due to an unprecedented amount of staff absence and a surge in demand on prescription service, we are only able to deal with urgent prescription enquiries on the phone.
Please allow a minimum of 4 days from when you submitted the request before checking with the pharmacy and surgery. Pharmacies are also struggling under the pressure of the amount of prescriptions they are receiving and therefore prescriptions are taking longer to process.
**Please note that prescription requests will be filed in the surgery/won't be processed until the week that it is due, even if we receive the request early**
Following the text message sent on 30.03.2020, please be aware that there are 4 ways you can order your prescription.
1: Using the NHS or Patient Access App.
2: Through your Pharmacist if this has been previously arranged with them.
3: By paper request through the practice post box. Please only put in a paper request if you are unable to submit a request any other way. This is to help us protect staff and patients from Covid-19.
Patients under the age of 16 who are on regular monthly medication can request this via firstname.lastname@example.org - you must put the word `child' in the subject line, or the prescription request will be rejected.
Unfortunately, we are unable to accept prescription requests for adults via our email address.
Items that are not on your repeat ordering list will need to be requested in writing at the surgery or added as a `message' when ordering your repeat items - please note that you can only do this if your repeat items are due or the request will not be processed.
If your medication is out of stock, or you are looking for a home delivery, you will need to ring around pharmacies in the area - we are unable to do this on your behalf. Please find a list of local pharmacies below:
Thank you for your continued co-operation and understanding in allowing us to provide the best care and support possible to all of our patients.