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Noticeboard

Summer/Autumn 2018 newsletter is now available - please go to 'Latest News'. Alternatively, you can Click Here to subscribe to our newsletter.

NEW TELEPHONE SYSTEM

Please note that due to a change in telephone provider, we can now only hold 15 callers in the queue at any one time.  If you call during our busy periods and you get an engaged tone, please be assured that our phones are working but you will need to keep trying until you can be placed in the queue.

General Data Protection Regulations (GDPR)

Privacy Notice – Direct Care (routine care and referrals)

 

This practice keeps data on you relating to who you are, where you live, what you do, your family, possibly your friends, your employers, your habits, your problems and diagnoses, the reasons you seek help, your appointments, where you are seen and when you are seen, who by, referrals to specialists and other healthcare providers, tests carried out here and in other places, investigations and scans, treatments and outcomes of treatments, your treatment history, the observations and opinions of other healthcare workers, within and without the NHS as well as comments and aide memoires reasonably made by healthcare professionals in this practice who are appropriately involved in your health care.

 

When registering for NHS care, all patients who receive NHS care are registered on a national database. The database is held by NHS Digital, a national organisation which has legal responsibilities to collect NHS data and information.

 

GPs have always delegated tasks and responsibilities to others that work with them in their surgeries - on average, an NHS GP has between 1,500 to 2,500 patients for whom he or she is accountable. It is not possible for the GP to provide hands-on personal care for each and every one of those patients in those circumstances. For this reason, GPs share your care with others, predominantly within the surgery but occasionally with outside organisations.

If your health needs require care from others elsewhere outside this practice we will exchange with them whatever information about you that is necessary for them to provide that care. When you make contact with healthcare providers outside the practice but within the NHS, it is usual for them to send us information relating to that encounter. We will retain part or all of those reports. Normally we will receive equivalent reports of contacts you have with non-NHS services but this is not always the case.

 

Your consent to this sharing of data, within the practice and with those others outside the practice is assumed and is allowed by the Law.

 

People who have access to your information within the practice will have access to your entire medical record but they are only permitted to access the information that is necessary to undertake their role; for instance, admin staff booking appointments will usually only see your name, address, contact details, appointment history and registration details.  Administrative staff also process requests from doctors such as booking follow-up appointments relating to tests ordered, processing documents received from secondary care, processing prescription requests, referrals, dealing with document queries and giving out results by phone or in person.  Clinicians will have access to everything in your record in order to provide appropriate care.

 

You have the right to object to our sharing your data in these circumstances but we have an overriding responsibility to do what is in your best interests. Please see below.

 

We are required by Articles in the General Data Protection Regulations to provide you with the information in the following 9 subsections.

 

 

1) Data Controller contact details

 

 

Park Practice

Eastbourne Park Primary Care Centre

Broadwater Way

Eastbourne

East Sussex BN22 9PQ

 

2) Data Protection Officer contact details

 

Dr Martin Writer at the above address

3) Purpose of the processing

Direct Care is care delivered to the individual alone, most of which is provided in the surgery. After a patient agrees to a referral for direct care elsewhere, such as a referral to a specialist in a hospital, necessary and relevant information about the patient, their circumstances and their problem will need to be shared with the other healthcare workers, such as specialist, therapists, technicians etc. The information that is shared is to enable the other healthcare workers to provide the most appropriate advice, investigations, treatments, therapies and/or care.

4) Lawful basis for processing

The processing of personal data in the delivery of direct care and for providers’ administrative purposes in this surgery and in support of direct care elsewhere is supported under the following Article 6 and 9 conditions of the GDPR:

 

Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’.

Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services...” 

 

We will also recognise your rights established under UK case law collectively known as the “Common Law Duty of Confidentiality”*

 

5) Recipient or categories of recipients of the processed data

The data will be shared with health and care professionals and support staff in this surgery and at hospitals, diagnostic and treatment centres who contribute to your personal care; for example, East Sussex Healthcare Trust, Sussex Partnership Foundation Trust, SECAMB etc.

 

6) Rights to object

You have the right to object to some or all the information being processed under Article 21. Please contact the Data Controller or the practice. You should be aware that this is a right to raise an objection - that is not the same as having an absolute right to have your wishes granted in every circumstance.

 

7) Right to access and correct

You have the right to access the data that is being shared and have any inaccuracies corrected. There is no right to have accurate medical records deleted except when ordered by a court of Law.

 

8) Retention period

The data will be retained in line with the law and national guidance or speak to the practice:

 

https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016

 

or speak to the practice.

 

9)  Right to complain

You have the right to complain to the Information Commissioner’s Office and can use this link: https://ico.org.uk/global/contact-us/  

 

or call their helpline: 0303 123 1113 (local rate) or 01625 545 745 (national rate)

There are also National Offices for Scotland, Northern Ireland and Wales (see the ICO website)

 

* “Common Law Duty of Confidentiality”: common law is not written out in one document like an Act of Parliament. It is a form of law based on previous court cases decided by judges; hence, it is also referred to as 'judge-made' or case law. The law is applied by reference to those previous cases, so common law is also said to be based on precedent.

 

The general position is that if information is given in circumstances where it is expected that a duty of confidence applies, that information cannot normally be disclosed without the information provider's consent.

 

In practice, this means that all patient information, whether held on paper, computer, visually or audio recorded, or held in the memory of the professional, must not normally be disclosed without the consent of the patient. It is irrelevant how old the patient is or what the state of their mental health is; the duty still applies.

 

Three circumstances making disclosure of confidential information lawful are:

 

  • where the individual to whom the information relates has consented;
  • where disclosure is in the public interest; and
  • where there is a legal duty to do so, for example a court order.

Please also find below Park Practice's additional Privacy Notices: 

Park Practice Privacy Notice - Care Quality Commission

Park Practice Privacy Notice - Emergencies

Park Practice Privacy Notice - NHS Digital

Park Practice Privacy Notice - Public Health

Park Practice Privacy Notice - Risk Stratification

Park Practice Privacy Notice - Research

Park Practice Privacy Notice - Safeguarding

Park Practice Privacy Notice - Summary Care Record

Park Practice Privacy Notice - National Screening Programs

Park Practice Privacy Notice - Payments



 
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